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Find answers and solutions to common WordPress issues. If you cant find an answer, contact us and we will be happy to help.
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Most popular FAQs

Does Wpcocktail.com provide hosting services?

Yes – our main focus is on WordPress support and maintenance, but we also offer hosting services with our plans. On top of that, you can take a look at our hosting-only plans.

What exactly are Managed IT Services?

Wpcocktailacts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Do I have to use a particular host to get Wpcocktail WordPress help?

No, you don’t. We’re able to provide assistance and support for all WordPress-powered websites, regardless of the host you use.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

Do you offer support for other kinds of websites?

To ensure that our support and maintenance services are of the highest quality, we have specialized in offering support for WordPress-powered websites only.

Can I cancel at any time?

We hope that you’ll be delighted with the service we provide at Wpcocktail.com and remain a longstanding customer. However, if you would like to cancel your subscription, you can do so at any time. There’s no contract to sign and no penalty for cancellation.

I would like to upgrade my plan. How can I do this?

Upgrading your plan is easy. Just drop us a line and we’ll happily match you with the best plan for your needs. Perhaps you’re realizing just how much easier Wpcocktail.com can make the day-to-day maintenance of your website and want to get the most out of one of our packages. The Basic, Advance, and Premium memberships each have their own features – we’ll be more than happy to help you find the right one for you.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

Can you migrate my site for me?

Yes, absolutely! We can migrate your website for you with the Premium and Advanced packages or via One-Time Support. A site migration involves moving your site and all of its contents safely and smoothly to any server or hosting company that you want. You won’t need to do a thing – we’ll take care of everything for you and your site will be ready to use in its new location as soon as possible.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting security solutions, or service desk support, Wpcocktail makes it simple with an affordable and customized flat-rate service plan.

What information do I need to provide you to use Wpcocktail?

All you need to do is register for one of our packages or sign up for One-Time Support. Then, one of our team members will guide you through the installation of the Wpcocktail support plugin and we’ll take it from there.

Is Wpcocktail safe to use?

We take your privacy seriously and carefully safeguard your personal details, login credentials, and other pieces of information. Learn more about this in our Terms of Service.

I paid for one-time emergency assistance but you were unable to solve my problem. Can I get a refund?

Yes – you can get a refund thanks to our money-back guarantee. If we’re unable to solve your one-time WordPress problem, simply get in touch with us and we’ll refund you.

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